Thank you for choosing our custom merchandise services, including hats and artwork. As a small business, we strive to provide you with the best service while also protecting our interests. Please review the following refund policy for our customized products and services:
Custom Hats
- For all custom hat orders, a non-refundable deposit is required. The deposit is based on the base price of the hat and covers the cost of materials, labor, and time dedicated to your custom design.
- The remaining balance for the custom hat is due upon completion and delivery of the product.
- Please note that the deposit is non-refundable, as it secures the production and custom design of your hat.
Custom Artwork
- For commissioned artwork, a non-refundable deposit of 50% is required upfront before any work begins. This deposit secures your spot in the artist’s schedule and covers initial planning and concept work.
- The remaining balance is due upon completion, prior to delivery of the final artwork.
- Once the artwork has been started, no refunds will be given, regardless of the stage of completion. This includes time spent on sketches, revisions, and final artwork.
- If you decide to cancel the commission before work has begun, you will receive a refund of your deposit minus any consultation or administrative fees.
- After the work has started, cancellations will result in the forfeiture of the deposit.
- If you are dissatisfied with the artwork, we will work with you to make reasonable adjustments within the scope of the original request. However, substantial revisions or changes to the original vision may require an additional fee.
Booking and Consulting Fees
- Booking fees for consultations are refundable if you cancel or reschedule the appointment at least 48 hours prior to the scheduled time.
- If the consultation is canceled or rescheduled less than 48 hours before the appointment, the booking fee is forfeited.
- For custom hat consultations, the booking fee will be applied toward the final purchase price of the hat if you decide to move forward with your custom hat order.
- If you choose not to purchase a hat after the consultation, the booking fee will be forfeited for time spent on the design and consultation process.
- This policy is in place to protect both your time and ours and to ensure that our scheduling remains efficient.
Custom Order Changes
- Once a design is confirmed and production begins, any changes or modifications requested by the customer may incur additional fees.
- We will communicate with you before proceeding with any changes and discuss the associated costs.
Return Policy
- We make every effort to communicate and confirm the design with you before the hat is completed, and we allow for one minor change to the design prior to completion.
- Once your custom hat is finished and shipped, returns are not allowed. Since each hat is customized specifically for the wearer, it cannot be re-sold to another customer.
- Please carefully review the design and details during the consultation and design process to ensure that everything meets your expectations.
As a small business, we take great pride in offering personalized, high-quality products and services. These policies are designed to ensure that we can continue to provide the best possible experience for every customer while also protecting our resources. Thank you for your understanding and continued support. If you have any questions or concerns, please don’t hesitate to contact us.
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details